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Terms & Conditions
These Terms & Conditions explain the rules for using MyEmpire Casino and its online services. Please read them carefully before creating an account, depositing funds or participating in any game or promotion.
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1. General terms and acceptance
These Terms & Conditions apply to your access to and use of MyEmpire Casino, including its website, account services, games, payment functions, promotions and related content. By visiting the website, registering an account or using any service, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of them, you must not use the website or its services.
Article contents
These terms should be read together with any rules, notices, promotional conditions, privacy information and responsible gambling material displayed on the website. Additional terms may apply to a particular game, offer or feature. If a specific condition conflicts with these general terms, the specific condition will apply only to the relevant game, offer or feature.
You are responsible for checking the current version of these terms before using the website. MyEmpire Casino may update, replace or revise the terms when reasonably required, including to reflect changes to services, technology, legal requirements or operational practices. Continued use of the website after updated terms are published may be treated as acceptance of the changes.
Eligibility and lawful use
You may use MyEmpire Casino only if you are legally permitted to access online gambling services in your location. You must meet any applicable minimum age requirement and comply with all laws that apply to you. It is your responsibility to determine whether gambling online is lawful where you live and to avoid accessing the website from a location where its services are restricted or prohibited.
You must not use the website for an unlawful purpose, to evade a legal restriction or on behalf of another person. MyEmpire Casino may restrict access where it considers that use of the website could breach applicable law, regulatory requirements, these terms or the rights of another person.
2. Accounts and player responsibilities
Opening and maintaining an account
Where an account is required, you must provide information that is accurate, complete and current. This may include your name, date of birth, residential details, payment information and other information reasonably required to verify your identity or eligibility. You must update your information if it changes and must not create an account using false, misleading or stolen information.
An account is intended for the person whose details were used during registration. You must keep your login information confidential and take reasonable steps to prevent another person from accessing your account. You must notify MyEmpire Casino through the available support process if you believe your account details have been lost, disclosed, misused or accessed without permission.
You must not sell, transfer, lend or otherwise provide access to your account to another person. You must not hold or operate multiple accounts where this is not permitted by the website rules. Any attempt to bypass account controls, self-exclusion measures, location controls, identity checks or other safeguards may result in access being restricted.
Verification and compliance checks
MyEmpire Casino may carry out identity, age, payment, source-of-funds, anti-money-laundering, fraud-prevention and other compliance checks. You agree to provide information or documents that are reasonably requested for these purposes. Checks may be completed when an account is opened, before certain transactions, during account activity or whenever further information is required.
If requested information is not supplied, cannot be verified or indicates that the account does not meet applicable requirements, access to some or all services may be delayed, limited, suspended or refused. Any review will be handled in accordance with applicable obligations and the website’s operational procedures.
Account security and activity
You are responsible for activity carried out through your account unless you have promptly reported unauthorised use and the circumstances show that you took reasonable care of your account security. You should use a strong password, avoid sharing access details and log out when using a shared or public device. MyEmpire Casino may contact you or apply security measures if account activity appears unusual or potentially harmful.
3. Deposits, withdrawals, games and promotions
Deposits and funds
You may use only payment methods that are available on the website and belong to you, unless an alternative arrangement has been expressly approved. You must not deposit funds using a payment method that you are not authorised to use. Deposits may be subject to verification, processing requirements, transaction restrictions and checks designed to prevent fraud or misuse.
You should only deposit money that you can afford to lose. Gambling funds are not a way to manage household expenses, debts or financial emergencies. You are responsible for reviewing the transaction information shown before confirming a deposit and for keeping records of your account activity where appropriate.
Withdrawals and account balances
Withdrawal requests may be subject to account verification, payment checks, applicable rules and any conditions shown when the request is made. MyEmpire Casino may return funds through an appropriate verified payment method and may ask for additional information before processing a withdrawal. Processing arrangements can depend on the payment provider, the account review process and other operational factors.
You must not use the website to move funds between people or accounts, disguise the source of funds, or conduct transactions that appear unrelated to genuine participation in the services. Where an account is closed or restricted, any remaining balance will be dealt with in accordance with applicable law, these terms and the outcome of any relevant checks.
Games and results
Games must be used in accordance with the instructions and rules displayed on the website. Where a game uses random outcomes, results are determined by the relevant game system and recorded information. You should check the game rules before placing a bet or participating. Technical problems, interrupted connections or display errors may affect an activity, and the applicable records and investigation process may be used to resolve such issues.
Promotions and bonuses
Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer is subject to its own eligibility criteria, participation rules, expiry arrangements, wagering or play requirements, withdrawal conditions and other terms displayed with that offer. You must read those conditions before opting in or using a promotional benefit.
Unless an offer expressly permits it, you must not open accounts, place transactions or use other methods to obtain a promotional benefit more than once or to gain an unfair advantage. MyEmpire Casino may remove or withhold a benefit where the offer conditions have not been met, where activity appears abusive or fraudulent, or where an account is not eligible.
4. Responsible gambling, privacy and acceptable use
Responsible gambling
Gambling should be treated as entertainment, not as a source of income. Set a budget before you play, decide how long you intend to play and stop when you reach your limit. Do not gamble when affected by alcohol or other substances, when you are distressed, or when you are trying to recover previous losses.
Account tools and support options may be available to help you manage your gambling. These may include deposit controls, activity reminders, time limits, temporary breaks or self-exclusion. The options available, the way they operate and the time they take to apply may vary. You should review the responsible gambling information on the website and use the available support process if you are concerned about your gambling.
If you believe gambling is affecting your finances, relationships, work, health or wellbeing, stop playing and seek independent support from an appropriate Australian gambling support service or qualified professional. Do not attempt to bypass a break, limit or self-exclusion measure by opening another account or using another person’s details.
Privacy and personal information
Personal information is handled in accordance with the applicable privacy information published by MyEmpire Casino and relevant Australian privacy requirements. Information may be collected and used to provide services, manage accounts, process transactions, verify identity, prevent fraud, meet legal obligations, improve the website and communicate about account matters.
You should review the privacy information to understand how personal information may be collected, stored, used and disclosed. Some service providers, payment providers, technology providers or compliance partners may process information when this is necessary to operate the website or meet applicable obligations.
Prohibited conduct
- Using the website for fraud, money laundering, identity misuse or any other unlawful activity.
- Attempting to interfere with the website, game systems, security controls or account services.
- Using bots, scripts, automated software, malware or other tools that are not authorised by the website.
- Exploiting an error, technical fault, pricing issue or system weakness instead of reporting it promptly.
- Using another person’s account, payment method, identity information or promotional entitlement.
- Uploading or transmitting material that is abusive, unlawful, defamatory, discriminatory or harmful.
- Attempting to manipulate game outcomes, account records, promotions or transaction processing.
5. Suspension, liability and other important terms
Suspension and closure
MyEmpire Casino may suspend, restrict or close an account where it reasonably considers that there has been a breach of these terms, a security concern, suspected fraud, unlawful activity, a failed verification process, responsible gambling concern or another legal or operational reason. Access may also be unavailable because of maintenance, technical issues, service changes or circumstances outside reasonable control.
You may stop using the website at any time. If you want to close an account or request a responsible gambling break, use the relevant account or support process available on the website. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes, misuse or compliance.
Website content and intellectual property
The website, including its design, text, graphics, logos, software and other content, is protected by intellectual property rights. You may use the website only for personal, lawful and non-commercial purposes. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit website content unless you have permission or the law allows it.
Availability and liability
Reasonable care may be taken to keep the website available and information accurate, but uninterrupted access cannot be guaranteed. Online services may be affected by network failures, device problems, software errors, maintenance, third-party services or events outside reasonable control. You are responsible for using a suitable device, connection and security software.
To the extent permitted by law, MyEmpire Casino is not responsible for loss caused by your failure to protect account details, use of an unauthorised payment method, unlawful use of the website, interruptions outside reasonable control or reliance on information that was not intended to replace professional advice. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded under Australian law.
Questions and disputes
If you have a question about your account, a transaction, a game, a promotion or these terms, please use the support or contact process made available on the website. Provide clear and accurate information so the matter can be reviewed. You may be asked to complete verification before account-specific information can be discussed.
These terms are intended to be interpreted consistently with applicable Australian laws and other laws that apply to the services and your use of the website. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.
By continuing to use MyEmpire Casino, you acknowledge that you have had the opportunity to read these Terms & Conditions, understand the responsibilities they describe and agree to comply with them.
