Responsible Gaming

MyEmpire Casino is committed to supporting safer gambling. Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Set sensible limits, understand the risks and only gamble with money and time you can afford to lose.

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Gamble for entertainment

Gambling involves risk, and outcomes are determined by chance. No strategy can guarantee a win, and previous results do not change the likelihood of future results. A losing run does not mean that a win is due, while a recent win does not make another win more likely. Always treat the money used for gambling as a leisure expense.

Article contents

Gamble for entertainment Tools to help manage your play Recognising gambling harm Getting help and contacting MyEmpire Casino

Only gamble when you are legally permitted to do so in your location. You must meet the applicable minimum age requirement and comply with all laws that apply to you. Do not gamble on behalf of another person, allow another person to use your account or try to avoid account checks. Keep your account information secure and tell us if you believe someone else has accessed it.

Practical ways to stay in control

Decide how much money and time you can afford to spend before you start.
Set a gambling budget and keep it separate from rent, bills, savings and other essential expenses.
Never borrow money, use credit intended for essential spending or sell belongings to gamble.
Do not chase losses by increasing your stakes or continuing to play after your budget has been reached.
Take regular breaks and avoid gambling when you are tired, upset, stressed or affected by alcohol or other substances.
Do not regard gambling as an income source, investment or solution to financial difficulty.
Keep a record of your deposits, withdrawals, wins, losses and time spent gambling.
Talk openly with someone you trust if gambling is becoming difficult to manage.

A good personal rule is to decide your limits before playing and to stop when those limits are reached. Changing a limit while you are gambling can make it harder to make a calm decision. If you are unsure whether gambling fits your budget, take a break and review your financial position before playing again.

Tools to help manage your play

Account and gambling management tools may help you keep your play within planned boundaries. Depending on the services available to you, these tools may include deposit limits, loss limits, session or time reminders, cooling-off periods and temporary account restrictions. Read the information shown when selecting a setting so you understand how it works and when it takes effect.

Set limits before you play

A deposit limit can help control the amount added to your account over a selected period. A time or session reminder can help you notice how long you have been playing. If available, loss limits or other spending controls can provide an additional boundary. Choose an amount and period that reflect your real budget, not an amount based on what you hope to win.

Take a break or close your account

If you want to stop gambling for a while, use any available cooling-off or temporary restriction option. If you believe you need a longer break, consider requesting self-exclusion or account closure. Self-exclusion is intended to prevent access for the period selected and should be treated seriously. During a break, avoid opening another account or using another person's account to continue gambling.

If you ask for a limit, restriction, self-exclusion or closure, it may not be possible to reverse or reduce it immediately. Restrictions can apply in accordance with the relevant rules and account processes. Do not rely on technical settings alone; combine them with a personal budget, honest conversations and independent support where appropriate.

Additional steps you can take

Remove saved payment details where possible and avoid keeping excess funds in a gambling account.
Use device or browser tools to block gambling websites and applications during a break.
Ask your bank whether it offers gambling transaction controls or other spending protections.
Give a trusted person permission to help you review your budget and account activity.
Turn off gambling-related advertising or notifications if they make it harder to maintain your break.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, sleep and emotional wellbeing. It can develop gradually, and a person may not recognise the problem at first. You do not need to wait until a serious loss or crisis occurs before asking for help. Early support can make it easier to regain control.

Possible warning signs

Spending more money or time gambling than you planned.
Trying to win back money that has already been lost.
Hiding gambling activity, deposits, losses or debts from family and friends.
Borrowing money, missing bills or experiencing financial stress because of gambling.
Feeling restless, irritable or anxious when trying to stop or reduce gambling.
Thinking about gambling frequently or finding it difficult to focus on other activities.
Neglecting work, study, health, relationships or everyday responsibilities.
Gambling to escape problems, improve your mood or cope with stress.
Selling possessions or using money intended for essentials to continue gambling.
Returning to gambling after deciding to stop, despite unwanted consequences.

If any of these signs apply to you, stop playing and consider using a restriction or self-exclusion option. Speak with a trusted person and seek independent help from a qualified gambling support service. If you are concerned about someone else, approach the conversation calmly, focus on the effects you have noticed and encourage them to access support without judgement.

Gambling problems can affect people of any age, background or financial situation. Being able to afford a particular deposit does not necessarily mean that gambling is harmless. The important question is whether gambling remains within your control and whether it is having an unwanted effect on your life.

Getting help and contacting MyEmpire Casino

You can seek confidential, independent advice from an Australian gambling support service, a qualified counsellor, a health professional or a financial counsellor. These services can help you understand your gambling, create a plan, manage financial concerns and support conversations with family or friends. Search for an Australian gambling support service in your state or territory, or use a trusted government or community health resource.

If gambling is causing immediate financial, emotional or personal danger, stop gambling and seek urgent assistance from appropriate emergency or crisis services. If you are worried about your safety or the safety of another person, contact emergency services in your location.

Our safer gambling support

If you need help with a limit, cooling-off period, self-exclusion or account closure, use the support or account-management options available on the MyEmpire Casino website. Provide clear information about the assistance you need. We may ask questions to understand your request and apply the relevant account process. Account checks and other legal or security requirements may still apply.

MyEmpire Casino may take steps to promote safer gambling, including providing information, reviewing account activity where appropriate and responding to concerns about gambling behaviour. These measures cannot remove the inherent risk of gambling or guarantee that harm will not occur. You remain responsible for making informed decisions, setting suitable limits and stopping when gambling is no longer enjoyable or manageable.

This page provides general information and is not financial, legal, medical or psychological advice. Gambling rules, available tools and support services may vary according to your location and circumstances. Review the information available in your account and obtain independent advice if you are uncertain about what to do.