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Betting Rules
These Betting Rules explain the general conditions that apply when using betting services provided through MyEmpire Casino. They are designed to help players understand how bets are placed, accepted, settled and reviewed. By opening an account or placing a bet, you agree to follow these rules, the applicable account terms and any specific rules shown for the product or market selected.
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General betting conditions
These rules apply to bets placed through the MyEmpire Casino website, mobile services or any other authorised betting interface. Additional rules may apply to particular sports, competitions, games, markets or promotions. Where a specific product rule conflicts with a general rule, the specific rule normally applies to that product. Players should read the information displayed on the relevant betting page before confirming a wager.
Article contents
A player must have a valid account and must provide information that is accurate, complete and current. Accounts must be used only by the registered account holder. A player must not allow another person to access the account, place bets on the account or use its payment method. MyEmpire Casino may request information to verify identity, age, account ownership or the source of funds before allowing certain account activity.
Players must be legally permitted to use online betting services in the place where they are located. Australian players are responsible for understanding the laws and restrictions that apply to them. Access may be restricted where a product is unavailable, where a player is self-excluded, where an account is suspended, or where betting is not permitted for another legal or operational reason.
- Only one personal account should be used unless a different arrangement has been expressly approved.
- Account details must not be shared, sold, transferred or used for another person.
- Players must not use false, misleading or stolen information.
- Automated tools, bots, scripts or other methods designed to interfere with betting services must not be used.
- Attempts to manipulate markets, exploit errors or interfere with the fair operation of a product are prohibited.
- Players should keep login details secure and notify the relevant support team if unauthorised access is suspected.
MyEmpire Casino may refuse, suspend, restrict, cancel or review an account or transaction where there is a suspected breach of these rules, a security concern, a technical issue, unlawful activity, responsible gambling concern or a requirement to comply with applicable law. Any review will be handled in accordance with the applicable terms and procedures.
Placing and accepting bets
Before confirmation
Before placing a bet, check the selection, market, odds, stake, potential return and any other information shown on the confirmation screen. The player is responsible for checking that the bet reflects their intention before submitting it. Once submitted, a bet may be processed for acceptance and may not be changed or cancelled unless the applicable product rules expressly allow this.
When a bet is accepted
A bet is not necessarily accepted simply because a request has been submitted or a stake has been deducted from the displayed balance. Acceptance occurs when the bet is recorded in the operator's betting system and a confirmation or bet reference is provided. Players should retain the confirmation details and check the bet history after placing a wager.
A bet may be rejected, delayed, restricted or accepted for a different stake where there is a pricing error, a market suspension, a connectivity problem, a risk control, an account restriction, insufficient available funds or another valid operational reason. If a submitted bet does not appear in the bet history, players should not assume that it was accepted or place a duplicate bet until the status is clear.
Odds, stakes and returns
Odds and potential returns displayed on a betting page are subject to change until a bet is accepted. The odds applying to an accepted bet are generally those shown in the accepted bet confirmation, subject to correction under these rules or the relevant product rules. Any minimum or maximum stake, market limit, payout limit or account restriction will be shown where applicable or described in the relevant terms.
A return is calculated using the accepted stake and the applicable settlement terms. The displayed potential return may not include every possible adjustment, such as a void selection, dead heat rule, change to a market result or correction of an obvious error. Players should review the final bet record rather than relying only on a preliminary display.
- Select the intended product, event, game, market or outcome.
- Enter the intended stake and review the displayed details.
- Confirm that the account and available balance are correct.
- Submit the bet through the available confirmation process.
- Check the confirmation message and bet history for the final status.
Results, settlement and corrections
Bets are settled using the official result or outcome source selected for the relevant product. The applicable betting page or product rules may identify how results are determined, including the treatment of postponed, abandoned, rescheduled or interrupted events. If an outcome cannot be determined under the published rules, the affected selection or bet may be voided or settled in another manner described for that product.
Errors and unusual circumstances
MyEmpire Casino aims to display accurate prices, event information and settlement details. However, obvious errors can occur, including an incorrect price, result, handicap, market description, event time or account calculation. Where an obvious error has affected a bet, the bet may be corrected, re-settled or made void in line with the applicable rules and fairness requirements.
A technical failure, communication interruption or delayed data feed may affect the display or processing of a bet. A screen message, balance update or incomplete request does not by itself establish that a bet was accepted. System records and transaction information may be used to establish the status and timing of a bet. Players should avoid repeatedly submitting the same wager when the result of an earlier request is uncertain.
Voids, cancellations and dead heats
The treatment of void bets depends on the product and the reason for the void. A single selection that is void may be removed from a multiple bet, while a bet consisting only of a void selection may be returned or settled according to the relevant market rules. Some products may apply dead heat, tie or partial-result rules. These rules can differ between markets, so the product information should always be checked before placing a bet.
A market may be suspended or cancelled for safety, integrity, technical, legal or operational reasons. In such cases, affected bets may be cancelled or settled under the rules for that market. A change to a starting time, venue, participant or event format may also affect settlement. If a player believes a result has been settled incorrectly, the issue should be raised through the available support process with the bet reference and relevant details.
Account balance and transaction records
Players should regularly review their balance, deposits, withdrawals, bets and settlement history. If an incorrect balance or transaction is identified, it should be reported promptly. MyEmpire Casino may investigate account records, payment records, system logs and relevant betting data before correcting an error. Adjustments may be made where a transaction was processed incorrectly or where a rule, law or security review requires action.
Fair play, responsible betting and support
Fair and lawful use
Betting must be conducted fairly and for recreational purposes. Players must not collude with others, use confidential event information unlawfully, influence an event or outcome, or take part in conduct that could undermine the integrity of a market. Suspicious activity may be reviewed and may be reported or managed where required by law or applicable policy.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before playing and never wager more than you can afford to lose. Take regular breaks, avoid chasing losses and do not bet when affected by alcohol, medication, stress or other circumstances that may affect judgement.
- Set personal spending and time limits where those tools are available.
- Keep betting funds separate from money needed for everyday expenses.
- Do not borrow money to gamble or use gambling to solve financial problems.
- Consider a break, account restriction or self-exclusion if betting is becoming difficult to control.
- Seek independent support if gambling is causing financial, personal or emotional harm.
- If you are under the legal age or are not permitted to gamble, do not use the service.
Questions and complaints
Questions about a bet should include enough information to identify the account activity, such as the bet reference, date, market, stake and issue being reported. Complaints are reviewed under the applicable complaints process. Players should first check the relevant product rules, account terms and bet history, as these may explain the result or status. Nothing in these rules limits any rights or protections that cannot lawfully be excluded.
These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operating procedures. The current version published on the MyEmpire Casino website applies to future betting activity unless a different rule is required for an already accepted bet. Players should review the rules periodically and before using a new betting product.
